Privacy Policy

Privacy Policy

Terms & Conditions

Craig’s Contracts Ltd

Last updated: March 2026

These Terms and Conditions apply to all services provided by Craig’s Contracts Ltd (“the Company”, “we”, “our”, or “us”).

By accepting a quotation, confirming work by email, or instructing us to proceed with services, you (“the Client”) agree to be bound by the following Terms and Conditions.

1. Company Information

Craig’s Contracts Ltd
0/1, 229 Killearn Street
Glasgow
G22 5JB
United Kingdom

Phone: 0141 214 0231
Mobile: 07437 556196
Email: craigscontractsltd@gmail.com

2. Services

Craig’s Contracts Ltd provides property improvement and contracting services including, but not limited to:

  • Painting and decorating
  • Plastering
  • Property maintenance
  • Fencing and external works
  • Driveways and general building services

All work will be carried out with reasonable care and skill.

3. Quotations

All quotations provided by the Company:

Quotations are based on the scope of work agreed at the time of quoting.

Any additional work requested or required during the project may result in adjustments to:

  • Price
  • Materials required
  • Completion timescale

No additional work will be undertaken without agreement from the Client.

4. Providing the Services

Work will begin on the date agreed during the order process.

An estimated completion date will also be provided where possible.

Standard working hours are:

Monday – Friday
9:00am – 5:00pm

Work outside these hours may occur by prior agreement between the Company and the Client.

If work is delayed due to events outside our control, we will inform you as soon as reasonably possible and take steps to minimise the delay.

If there is a substantial delay, the Client may choose to terminate the contract and receive a refund for services paid for but not yet received.

5. Access to Property

The Client must ensure that the Company has safe and reasonable access to the property to carry out the services.

If access is not provided as arranged and no valid reason is given, the Company may charge additional costs incurred as a result.

If the Company cannot contact the Client or rearrange access after reasonable attempts, the Company may terminate the contract and additional charges may apply.

Where the property is rented and the Tenant refuses access after permission has been given by the Landlord, the Company reserves the right to charge additional costs incurred.

6. Client Responsibilities

The Client must provide all relevant information necessary for the Company to complete the work safely and effectively.

This includes but is not limited to:

  • Locations of pipes or electrical services
  • Safety requirements for the work area
  • Property access details

If incorrect or incomplete information is provided, the Company may either:

  • Charge a reasonable additional fee, or
  • Terminate the contract.

7. Heating Requirements

Where the temperature falls below 16°C, adequate heating must be supplied to ensure work can be completed properly.

Heating can be supplied by Craig’s Contracts Ltd at a cost of:

£75 per room per job

8. Furniture Removal

All furniture must be removed from the work area prior to the commencement of work.

Craig’s Contracts Ltd may remove furniture on behalf of the Client at a cost of:

£75 per room per job

This fee may vary depending on the volume of furniture.

Craig’s Contracts Ltd will not be liable for damage to furniture during removal.

9. Payment Terms

Deposits are required at the discretion of the Company.

Typically:

  • 50% deposit is required for materials and labour
  • Deposit must be paid within 48 hours of quote acceptance

Work will not be scheduled until the deposit has been received.

Deposits must be paid via bank transfer (BACS).

Deposits are non-refundable without at least one week’s notice prior to the work commencing.

VAT will be added where applicable.

A final invoice will be issued once the work has been completed and snagging addressed.

Payment of the final invoice is due immediately upon completion.

10. Late Payments

Late payments may incur interest at 8% above the Bank of England Base Rate, calculated daily on the outstanding amount until payment is made in full.

Late Payment Compensation may also apply under the Late Payment of Commercial Debts legislation.

Failure to pay may result in work being stopped without prior notice.

11. Day Rate / Minimum Charge

Where work is booked on a day-rate basis, the full day rate will apply regardless of the time spent on site.

The full day rate remains payable even if:

  • Work is completed earlier than expected
  • Access is restricted
  • The Client delays work
  • The scope of work changes

12. Loss and Damage

If the Company fails to comply with these Terms, we are responsible for loss or damage that is a foreseeable result of our breach or failure to exercise reasonable care and skill.

We are not responsible for:

  • Loss or damage that is not foreseeable
  • Pre-existing faults or defects discovered during work.

Nothing in these Terms limits or excludes liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation.

13. Complaints and Disputes

Any complaints must be submitted in writing via email within 7 days of completion of the work.

Email: craigscontractsltd@gmail.com

The Company aims to respond to complaints within 72 working hours.

Complaints raised after 7 days will be reviewed at the discretion of the Company.

14. Termination of Agreement

Either party may terminate this Agreement by giving 7 days written notice.

The Company may terminate the Agreement immediately if the Client:

  • Is in material breach of the agreement
  • Becomes bankrupt or insolvent
  • Engages in behaviour that damages the Company’s reputation
  • Prevents the Company from performing its services

If the Client terminates the Agreement after work has started, the Company may charge 30% of the remaining contract value, provided the Company has not breached the contract.

If the Company cancels the agreement, no payment will be required.

15. Data Protection

Craig’s Contracts Ltd complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Personal information provided by the Client will only be used for:

  • Delivering contracted services
  • Communication relating to those services
  • Administrative and legal requirements

Full details are outlined in our Privacy Policy available on our website.

16. Force Majeure

Neither party shall be liable for failure or delay in performing obligations where this is caused by events outside reasonable control, including but not limited to:

  • Extreme weather
  • Natural disasters
  • Industrial disputes
  • War or civil unrest
  • Government restrictions
  • Transport disruption

17. Governing Law

These Terms and Conditions are governed by the laws of Scotland.

Any disputes arising shall be subject to the exclusive jurisdiction of the Scottish Courts.

18. Acceptance

Acceptance of a quotation via email constitutes full acceptance of these Terms and Conditions, and they shall become legally binding between the Company and the Client.